Automation cut weekly reconciliation effort from 15 hours to under 2
Challenge
A scaling operations team was manually reconciling orders across a storefront platform and a separate fulfillment system every week, a process prone to errors during high-volume periods.
Approach
TechMitram mapped the existing manual workflow, identified the highest-friction reconciliation steps, and designed an automated sync with exception-only manual review.
Execution
We built and integrated the automation directly with the client's existing tools over a 5-week build, with monitoring and alerting for any sync failures.
Results
Weekly reconciliation time dropped from roughly 15 hours to under 2, and order-matching errors fell to near zero.
Impact
The operations team redirected the reclaimed time to customer experience work, and the automation now scales with order volume without added headcount.